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Forum Discussion

Missymoo's avatar
Missymoo
Explorer | Level 4
3 years ago
Solved

Can't edit Microsoft files using the mobile app. I'm getting an error, that there was a bug.

Dropbox keeps crashing every time I try and edit a file - it won't open it and after a couple of attempts it says the app has closed because it has a bug
edit
Microsoft Office
Mobile
  • TrevorS's avatar
    TrevorS
    3 years ago

    This issue has been fixed on the latest stable release on the Android app 336.2.2.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

You can copy and paste the screenshot into the post, or click the camera icon in the format bar.

 

Regarding the behavior, what version of the Dropbox mobile app and Word etc are you running?

Missymoo's avatar
Missymoo
Explorer | Level 4
3 years ago
Copy and paste doesn't work and there is no camera icon 🤷🏼‍♀️
It's the personal, Dropbox basic (haven't exceeded devices). App version 334.2.2. Phone runs MO 365 apps
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Missymoo, sorry to jump in here, but have you tried another browser to see if you can find the button to upload the screenshot you mentioned?

     

    If that doesn't work, you can try requesting the desktop version of the website and try again.

     

    As for the issue at hand, have you tried reinstalling the apps at all since you first noticed this issue? 

    • Alohaerba's avatar
      Alohaerba
      Explorer | Level 3
      3 years ago

      hi guys, asking here for a problem.

       

      Already 5/6 days that i try to open a Word and Excel files with a dropbox app on my Realme but the app crash.

      Really I can open the files, but if i try to edit it the app crash all the time.

      Already cleaned a cache, data, reinstall app, factory reset and restart the device, but nothing.

       

      I'll hope that someone can help me 'cause i really need to edit my files day by day on my smartphone 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey Alohaerba, thanks for letting us know about this.

         

        Are you trying to edit the files using the Word and Excel apps on your phone?

         

        Have you tried troubleshooting those apps as well, like clear their cache, uninstall-reinstall, etc.?

    • Missymoo's avatar
      Missymoo
      Explorer | Level 4
      3 years ago

      Walter Jay Megan Hi all, you've all replied to me separately - screenshot now attached (logged in on a computer)

       To recap: It's the personal, Dropbox basic (haven't exceeded devices). App version 334.2.2. Phone runs MO 365 apps

      • BenDBX's avatar
        BenDBX
        Icon for Community Manager rankCommunity Manager
        3 years ago

        Thanks for the update Trevor!

         

        If anyone is experiencing this issue after updating your Dropbox app, please let us know here.

         

        Regards,

        Ben

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