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Forum Discussion

Missymoo's avatar
Missymoo
Explorer | Level 4
3 years ago
Solved

Can't edit Microsoft files using the mobile app. I'm getting an error, that there was a bug.

Dropbox keeps crashing every time I try and edit a file - it won't open it and after a couple of attempts it says the app has closed because it has a bug
edit
Microsoft Office
Mobile
  • TrevorS's avatar
    TrevorS
    3 years ago

    This issue has been fixed on the latest stable release on the Android app 336.2.2.

BMACins's avatar
BMACins
Explorer | Level 4
3 years ago

 

This is what happens when I open Dropbox and click on the button to open in Excel.  Been doing it all day.  I've tried it with countless files.  Made sure they were not open elsewhere, made sure Dropbox and Excel were both up to date apps, tried Uninstaller and reinstalling drop box, always the same issue.

Ryanrs's avatar
Ryanrs
New member | Level 2
3 years ago
Yes! Please help. I'm having the same problems and it's driving me nuts. I NEED to be able to open and edit these docs on my phone EVERY DAY for work.
  • rrierson's avatar
    rrierson
    Explorer | Level 4
    3 years ago

    I try to open an excel spreadsheet through Dropbox and it tells me my app has a bug and I need to wait for it to come out with an update. Anybody else experienced this? I Uninstalled and cleared data and cache with no luck.

    • Missymoo's avatar
      Missymoo
      Explorer | Level 4
      3 years ago
      Yes! Having the exact same issue. Just posted here too because of it, so can't assist 😔
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi rrierson & Missymoo, I hope you're both doing well! 

         

        Just wanted to check in with you, and ask if you're still experiencing the same issue. If so, which platform do you use when this happens? 

         

        Can you send me a screenshot of the exact error you received on your end? 

         

        Keep me posted!

    • GINES DRAGON's avatar
      GINES DRAGON
      Explorer | Level 3
      3 years ago

      Me pasa lo mismo desde hace nos días. Y con el mismo mensaje al intentar abrir word o excel desde el móvil andorid

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