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Can't edit Microsoft files using the mobile app. I'm getting an error, that there was a bug.
Dropbox keeps crashing every time I try and edit a file - it won't open it and after a couple of attempts it says the app has closed because it has a bug
This issue has been fixed on the latest stable release on the Android app 336.2.2.
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Using the app on my tablet Samsung. Won't work for any of my files - excel or word. Can however access and edit fine on the laptop.
- Walter
Dropbox Community Moderator
Hey Bob131313, sorry to hear you're having issues with this.
Can you please let us know if you're getting a specific error when you try to edit your files on your tablet and also clarify the versions of the app(s) you're using and your device's OS version as well?Any additional information or screenshots would be more than welcome!
Me pasa lo mismo desde hace nos días. Y con el mismo mensaje al intentar abrir word o excel desde el móvil andorid
- Walter
Hey Missymoo, sorry to jump in here, but have you tried another browser to see if you can find the button to upload the screenshot you mentioned?
If that doesn't work, you can try requesting the desktop version of the website and try again.
As for the issue at hand, have you tried reinstalling the apps at all since you first noticed this issue?
- Hi there! I'm unable to open and view any of my Microsoft Word or Excel documents from my Dropbox folder. A receive an error message stating that the app has a bug ...
- Walter
Hey Al Fidaa, thanks for flagging this with us.
Could you send us a screenshot of the exact error you're getting and another one showing the app's status and version as shown in your system tray/menu bar?
Thanks!
- Email sent, awaiting your response ...
- Walter where are you? No response ... this is really poor service ...
- The same problem was posted by another user some 2 hours ago together with the screenshot of the error message but still no solution offered from your side.
hi guys, asking here for a problem.
Already 5/6 days that i try to open a Word and Excel files with a dropbox app on my Realme but the app crash.
Really I can open the files, but if i try to edit it the app crash all the time.
Already cleaned a cache, data, reinstall app, factory reset and restart the device, but nothing.
I'll hope that someone can help me 'cause i really need to edit my files day by day on my smartphone
