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rdb268's avatar
rdb268
Helpful | Level 6
2 years ago
Solved

Can't find folders in Dropbox Rewind, when I try to restore them.

I deleted a bunch of files from Dropbox on Sept 16 or 17, and want to get them back. Tried dropbox rewind, but cannot find the files to rewind to. I can find plenty other files, but not the ones I ne...
Dropbox Rewind
restore
  • rdb268's avatar
    rdb268
    2 years ago

    I just did some researching, and I actually permanently deleted the files when I deleted. The research I did indicated that rewind would not recover permanently deleted files.

     

    Bummer.

     

    Thank you for the help, though.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi rdb268, thanks for the added info! 

 

Out of curiosity, have you tried to rewind to a date prior to September 3rd, just to see if this changes things? 

 

Do you see the deletion of those files in your events page? 

rdb268's avatar
rdb268
Helpful | Level 6
2 years ago

I don't see the deletion of the files in my events page.  I deleted them on Sept 16/17, then rewound back to Sept 3 a week or two ago, so given that I rewound to prior to the deletion, I don't think I'd be able to see when I deleted them.

 

I can rewind prior to Sept 3, but wanted to try to find a solution here first, in case rewinding further back makes things worse.

 

Does the fact that I uploaded them from my phone make a difference?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi rdb268, uploading from a phone shouldn't affect this matter.

     

    Have you already tried contacting the support team regarding the deleted files?

    • rdb268's avatar
      rdb268
      Helpful | Level 6
      2 years ago

      I just sent support team an email. Thank you.

      • rdb268's avatar
        rdb268
        Helpful | Level 6
        2 years ago

        I just did some researching, and I actually permanently deleted the files when I deleted. The research I did indicated that rewind would not recover permanently deleted files.

         

        Bummer.

         

        Thank you for the help, though.

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