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jkinghynes's avatar
jkinghynes
New member | Level 2
8 years ago
Solved

Can't share a folder

Hello. I wanted to share a folder with someone and give them editing rights but a message pops up and says the folder can only be shared as a link becuase it contains a shared folder. I do not see a shared folder in the file I'm trying to share. What do I do now? 

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  • Jay's avatar
    Jay
    8 years ago
    Hi there, most likely there is a folder within that folder which is shared. Even if it is only shared with one person (i.e yourself), it is still technically a shared folder. 
     
    Could you navigate within that folder to see if any folders have the two person icon, like so?
     
     
    Afterwards you can unshare the folder completely and then share the parent folders. 
     
    Let us know how it goes!

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago
    Hi there, most likely there is a folder within that folder which is shared. Even if it is only shared with one person (i.e yourself), it is still technically a shared folder. 
     
    Could you navigate within that folder to see if any folders have the two person icon, like so?
     
     
    Afterwards you can unshare the folder completely and then share the parent folders. 
     
    Let us know how it goes!
  • jkinghynes's avatar
    jkinghynes
    New member | Level 2
    8 years ago

    Thank you! I've checked and double checked my folders within the folder I want to share and none of them are shared folders - but I still can't share the main folder. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago
    We’ll need to look into this further, since there is definitely a shared folder within that parent folder you want to share.

    Would it be okay if we reach out to you at the email address associated with your Dropbox account to assist further on this matter?
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago
    Thanks for the confirmation, I've sent you a message to that address. Please check your emails or spam folder and reply there with the info I requested!
  • NCS-DFW's avatar
    NCS-DFW
    New member | Level 2
    7 years ago

    I am having the same issue. I have navigated to dropbox.com, logged in, gone to "Sharing" on the left, there are no shared folders, nothing shared with me, and no shared links. 

    Next I will duplicate the folder and share. This a really annoying issue if there is no way to FIND the folder that is supposedly "shared"

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