Forum Discussion

Matt Busfield's avatar
Matt Busfield
Explorer | Level 4
3 years ago

'Couldn't delete item' - I can't delete any folder or file or change how has access to anything

Afternoon   I'm trying to free up space on my dropbox account but keep getting the message 'Couldn't delete 1 item'     I also get an error when trying to remove access to some on a ...
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tyeik's avatar
tyeik
Explorer | Level 3
3 years ago

Thanks, Nancy. I have cleared my cache. I do not have any add-ons. I do not have any pending updates. And I have reset the default settings. Moreover, I have tried to delete files on a completely different computer and have the same result.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey tyeik, would you be able to send us a screenshot of the error, please? 

  • tyeik's avatar
    tyeik
    Explorer | Level 3
    3 years ago

    MeganI can provide a dropbox link to a video as well. But I would rather not post it here since it has some personal information in the file names I am trying to delete. Below are two screenshots, one of the error trying to delete a folder, the other when trying to delete a file.

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      HI tyeik, are these files in a team folder, shared folder or a private folder?

       

      Have you tried contacting the support team already regarding this matter?

      • tyeik's avatar
        tyeik
        Explorer | Level 3
        3 years ago

        Jay  It looks like it used to be a team folder maybe at one time. I am not sure. But there are no team members shared in the parent or sub directories. This is in a business account. I have sent a request to support, waiting to hear back from them.

         

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