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Matt Busfield's avatar
Matt Busfield
Explorer | Level 4
3 years ago

'Couldn't delete item' - I can't delete any folder or file or change how has access to anything

Afternoon

 

I'm trying to free up space on my dropbox account but keep getting the message 'Couldn't delete 1 item'

 

 

I also get an error when trying to remove access to some on a file.

 

Any help would be appreciated.

 

Thanks

 

Matt

Delete
Error Messages
Storage space

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  • tyeik's avatar
    tyeik
    Explorer | Level 3
    3 years ago

    Jay  It looks like it used to be a team folder maybe at one time. I am not sure. But there are no team members shared in the parent or sub directories. This is in a business account. I have sent a request to support, waiting to hear back from them.

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Could you provide me with the ticket ID in order to locate it on the system?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the info, I can see you're already in contact with a support agent. They'll be able to assist with this from there on.

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