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DB says I am using 317.2 GB, but I have deleted EVERYTHING
I had a 2TB plan for many years, but in the last year realized I was almost never using it, so I deleted EVERYTHING. I also deleted all the old device connections. Then I switched to the Basic 2GB plan.
But DB says I cannot upload anything because I have 317.21 GB of 8.75 GB, and at the top of the page it says "Couldn't sync files. That's because you're using 3,625% storage." I found more stuff in the "Shares" section so I removed ALL of that, and now have spent lots of time clicking on everything in the Dropbox UI looking for stuff to delete -- I think it is all gone now.
But this made no difference. It still says my storage is overfull. Help?!
But DB says I cannot upload anything because I have 317.21 GB of 8.75 GB, and at the top of the page it says "Couldn't sync files. That's because you're using 3,625% storage."
Have you checked your Backups page yet?
Also, reply with a screenshot of your usage as shown on your Plan page. It should look like this:
3 Replies
- Rich
Super User II
But DB says I cannot upload anything because I have 317.21 GB of 8.75 GB, and at the top of the page it says "Couldn't sync files. That's because you're using 3,625% storage."
Have you checked your Backups page yet?
Also, reply with a screenshot of your usage as shown on your Plan page. It should look like this:
That was it! And sheesh -- I spent a LOT of time looking for everything... Thanks, RIch.
- T_theresa_A
Community Manager
Hi KMattson and welcome back to the Dropbox Community! I am glad to see you have figured out where all your GBs were being used up and you now have a nice neat Dropbox account once again 😅.
By the way, I'm Theresa and you will see me around the Community getting involved in threads and starting conversations 👩💻. I love hearing how our members use Dropbox.
If you're open to sharing, it would be great to hear from you - just give me a shout here and we can talk about all things Dropbox 🤗. Who knows, we may be able to give you some tips on productivity or pass on some of your feedback to our internal team.
T 😺 (Dropbox Community Manager)
