Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Muertini's avatar
Muertini
New member | Level 1
11 months ago

Deleted data from free account after not logging in for over a year

I had apparently worked really hard to keep safe some files on Dropbox and actually increased my storage by sharing this service with a ton of people. But apparently I felt too safe and my account ...
account access
restore
himera's avatar
himera
New member | Level 1
11 months ago

hi, Jay, yes, I had only one account on the mail, which I attached a screenshot above [Removed as per Community Guidelines]

I understand that I haven't logged in for over a year, since 10/24/2023, but there were no warning messages...😢

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

In general, there would've been an email sent to your account. It's possible that it was sent to the spam folder.

 

As the account has been deleted, unfortunately, it wouldn't be possible to recover the account or the data within. 

 

We're sorry we can't be more helpful on this matter.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!