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Mingalsbe's avatar
Mingalsbe
Helpful | Level 5
3 years ago
Solved

Deleted file not restoring

Help!  I deleted a file accidentally--- within 30 secs I went to the deleted files section and restored it.  It tells me the file was successfully restored it but it is not showing up anywhere.  Then...
Delete
restore
  • Mingalsbe's avatar
    Mingalsbe
    3 years ago

    Hi Megan

    im not sure what happened but the file showed back up in my folder.  🤷🏻‍♀️. Thank you for your response.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there, Mingalsbe, thanks for posting here!

 

It might sound trivial, but have you tried using a different browser altogether -or an incognito tab on your current browser-, in order to restore your content? If not, can you give it a go, and let me know if you get the same results then?

 

If I were you, I'd also try the events page. The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes).

 

Keep me posted, and we'll take it from there!

Mingalsbe's avatar
Mingalsbe
Helpful | Level 5
3 years ago

Hi Megan

im not sure what happened but the file showed back up in my folder.  🤷🏻‍♀️. Thank you for your response.

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