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Deleted files and folders
Hi, When I open my laptop I saw that my almost all folders and files disappeared. Alsow my laptop screen was changed - all icons disappeared too. I founf files explorer and ... there were nothing. I...
Hi,
My laptop had ransomware. All my files and profile was deleted within 2 minutes.
At beginning I could not restore the data from dropbox. There werent any files in DELETED FILES. But when I click ALL FILES (there was'nt almost anything) and then I choosed "..." and then click "SHOW DELETED FILES" I finally could see my all files. Then I only clicked every file/folder and restore.
But on the video e.g. on YT was completly different view - from few years; and it was frustrating.
Hi bartoszdolinkiewicz, have you fixed this problem, something very similar happened to me at work, I could even see how one of my files just disappeared in front of my eyes, and then I could no longer have access to the folder where the documents where archived.
There's no way to call this company or communicate with someone from the support team, it seems that this company does not have such a department for customers.
Any help would be highly appreciated
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi Decor gorup, from what you were describing, it sounds like another user has deleted a file or removed you from a shared folder. Could this be the case?
Do you see any recent events related to the missing file?
Regarding phone support, currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.
