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bartoszdolinkiewicz's avatar
bartoszdolinkiewicz
Helpful | Level 5
4 years ago
Solved

Deleted files and folders

Hi, When I open my laptop I saw that my almost all folders and files disappeared. Alsow my laptop screen was changed - all icons disappeared too. I founf files explorer and ... there were nothing. I...
restore
  • bartoszdolinkiewicz's avatar
    bartoszdolinkiewicz
    4 years ago

    Hi,

    My laptop had ransomware. All my files and profile was deleted within 2 minutes.

    At beginning I could not restore the data from dropbox. There werent any files in DELETED FILES. But when I click ALL FILES (there was'nt almost anything) and then I choosed "..." and then click "SHOW DELETED FILES" I finally could see my all files. Then I only clicked every file/folder and restore.

    But on the video e.g. on YT was completly different view - from few years; and it was frustrating.

Krix's avatar
Krix
Explorer | Level 3
3 years ago
Anyway one can help?? Ive just lost my important family old photos. The reason is because I've had a new phone
Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

Hi Krix 

 

When you got your new phone you need to just sign in to the same account as what you used on the old one, then everything will be there. It sounds like you have accidentally set up a second account.

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