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bartoszdolinkiewicz's avatar
bartoszdolinkiewicz
Helpful | Level 5
4 years ago
Solved

Deleted files and folders

Hi,

When I open my laptop I saw that my almost all folders and files disappeared. Alsow my laptop screen was changed - all icons disappeared too. I founf files explorer and ... there were nothing. It looks like someone deleted my all files and folders.

But I red that I can restore my data from 30 days on dropbox. I tried to do this. When I choose my deleted files on dropbox I can see only few of them. There is a possible to choose the date. But when I put e.g. 1st JAN 2022 there was nothing of my files or folders.

What is going on?

OR

How can I restore my data on dropbox?

 

PS

Even today's morning I was warking on some files from dropbox, which disappeared on few aors later. ?!?

 

HELP

  • Hi,

    My laptop had ransomware. All my files and profile was deleted within 2 minutes.

    At beginning I could not restore the data from dropbox. There werent any files in DELETED FILES. But when I click ALL FILES (there was'nt almost anything) and then I choosed "..." and then click "SHOW DELETED FILES" I finally could see my all files. Then I only clicked every file/folder and restore.

    But on the video e.g. on YT was completly different view - from few years; and it was frustrating.

13 Replies

  • Krix's avatar
    Krix
    Explorer | Level 3
    3 years ago
    Anyway one can help?? Ive just lost my important family old photos. The reason is because I've had a new phone
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago

    Lovelyiphone0 wrote:
    I don’t open my Dropbox accounts for two years ...

    If your account remains idle for more than a year, it would be deleted due to inactivity. Dropbox sends multiple emails before this happens.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    Hi Krix 

     

    When you got your new phone you need to just sign in to the same account as what you used on the old one, then everything will be there. It sounds like you have accidentally set up a second account.

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