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dragomirradev's avatar
dragomirradev
Helpful | Level 6
3 years ago
Solved

Deleted files due to external drive getting disconnected

1. It looks like the external drive where I keep the local copies of my Dropbox files got disconnected. 2. This caused a number of files to get deleted from the Dropbox server and from all local cop...
Delete
restore
  • Megan's avatar
    Megan
    3 years ago

    Hi dragomirradev, unfortunately when working with your Dropbox folder on an external drive that's always a possibility. 

     

    We can’t guarantee perfect functionality of the Dropbox app if you’re running it on an external drive. For the Dropbox application to work properly, I’d recommend that you install it on the hard drive of your Operating System. 

     

    This is because Dropbox can’t always work correctly if the Dropbox folder becomes inaccessible, and this can happen if it's located on an external drive. 

     

    I'll forward your feedback to the appropriate areas so we can continue to improve.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi dragomirradev, it's indeed possible that this is happening because you're using an external hard drive.

 

When you visit your account online, are the files fully restored, or does the restoration process still take place? I'd suggest you give some time for the files to fully restore online, then try again. 

 

As for the different drive that you mentioned, I am assuming it's also an external hard drive? 

ScottMOz's avatar
ScottMOz
Helpful | Level 6
3 years ago
Megan, what is the latest on this issue. For what it is worth I think this is the single biggest liability using Dropbox - in particular in the Mac environment where you are driven to use external storage by Apple’s design philosophy.

Surely there is some progress on addressing this issue with some new/improved functionality by now ?
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi ScottMOz, we don't have any current news on this.

     

    We will make sure to update any relevant threads if and once we do. Thank you!

    • ScottMOz's avatar
      ScottMOz
      Helpful | Level 6
      3 years ago
      Is it actively being investigated ? And is it recognised as an issue? The standard response from Dropbox of “we don’t recommend using external drives” isn’t satisfactory.

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