Our Community is in read-only mode until April 8th, learn more here. You can still search existing threads or get help via Dropbox Support, the Dropbox Help Center, or Learn.
Forum Discussion
dragomirradev
3 years agoHelpful | Level 6
Deleted files due to external drive getting disconnected
1. It looks like the external drive where I keep the local copies of my Dropbox files got disconnected. 2. This caused a number of files to get deleted from the Dropbox server and from all local cop...
- 3 years ago
Hi dragomirradev, unfortunately when working with your Dropbox folder on an external drive that's always a possibility.
We can’t guarantee perfect functionality of the Dropbox app if you’re running it on an external drive. For the Dropbox application to work properly, I’d recommend that you install it on the hard drive of your Operating System.
This is because Dropbox can’t always work correctly if the Dropbox folder becomes inaccessible, and this can happen if it's located on an external drive.
I'll forward your feedback to the appropriate areas so we can continue to improve.
Megan
Dropbox Community Moderator
2 years agoHi ScottMOz, we don't have any current news on this.
We will make sure to update any relevant threads if and once we do. Thank you!
ScottMOz
2 years agoHelpful | Level 6
Is it actively being investigated ? And is it recognised as an issue? The standard response from Dropbox of “we don’t recommend using external drives” isn’t satisfactory.
About Delete, Edit, and Organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!