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Deleted files keep reappearing
Hi all, I know that many threads on this issue exist in the forum, but I couldn't find anyone that helped in my case, or the issues are slightly different. Before contacting support directly I th...
Thank you 310EI for your reply! I found the solution to my problem, but it was very specific to my case.
I had already unlinked all the devices once, and it didn't work. However, after your reply, I tried it a second time (still didn't solve the issue), but while doing it I also remembered that I had a Dropbox app running on my own cloud at home that I own physically, which allowed it to backup the content of the Dropbox folder in my "private" cloud and also keep this backup synched. My cloud did not appear in the list of linked devices.
It did not delete the files in question and somehow did not notice that I deleted them in Dropbox, so there was an issue with the synchronisation and backup process. Uninstalled the app on my cloud, then deleted the reappearing files in Dropbox - and haven't appeared since :)
So problem solved! And many thanks for your help and efforts! :)
hi.
i am having the same issues.
tried so many way to delete the file, but it reappears again.
i dont have no idea what to do.
can you please help.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey there Elya - sorry to hear this!
Your best bet here would be to check the file's history (if it is a folder, check within the folder itself). If you check the previous versions of the file and see that it was accessed from another computer, you can delete it off of that computer to stop it from reappearing in your Dropbox account.
Having said that, I'd really like to help so I've reached out to you via email as well through your existing ticket - check your inbox for my last email and get back to me when you get the chance :wink:
Thanks!
Hello,
I am having a similar issue; 3 files keep reappearing even when I permanently delete tem. When looking in the Previous Versions tab, I see that the deleted file is reappearing from the "API app". What does that mean?
Right now, my dropbox is synced on my laptop and cellphone. I've tried deleting them from both locations, yet they reappear. The files were added there in 2017, except one was added in 2018.
One thing they all have in common is that they have the symbol "%" in their title. Just to test if that could be linked to the problem, I removed that symbol from their name, waited until everything synced, then deleted them. They reappeared with their original name (i.e. with the xymbol "%").
Help please!- Rich
Super User II
Noelle N. wrote:
... I see that the deleted file is reappearing from the "API app". What does that mean?
It means a third-party app (using Dropbox's API) that you've linked to your account is placing the file in your Dropbox. You can see all the apps linked to your account on the following page:
Thank you Rich, that helped me solve my problem!
