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Dubukongbizi's avatar
Dubukongbizi
Explorer | Level 4
2 months ago
Solved

Downgrading from Dropbox Plus to Dropbox Basic, will the shared folders be deleted?

 


My Dropbox plan downgraded from 2TB to 2GB. My uploaded files are 300GB, and I understand that new file uploads are impossible, but existing files won't be deleted. Instead,I'm getting a notification that files may be deleted. Even if my plan is lower, won't the files in shared folders provided by others be deleted?

 

Delete
Dropbox Basic
Notifications
Shared Folders
  • Walter's avatar
    Walter
    2 months ago

    Hey Dubukongbizi - thanks for posting on our Community and happy Friday!

    You can start by taking a look at this help center article, and let us know if you have any follow up questions. More specifically, shared folders will be temporarily left based on ownership:

    1. Shared folders not owned by you will be removed from your directory without deleting contents.
    2. Shared folders you own will also be removed, allowing other users to maintain access.

    I hope this helps! 

4 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey Dubukongbizi - thanks for posting on our Community and happy Friday!

    You can start by taking a look at this help center article, and let us know if you have any follow up questions. More specifically, shared folders will be temporarily left based on ownership:

    1. Shared folders not owned by you will be removed from your directory without deleting contents.
    2. Shared folders you own will also be removed, allowing other users to maintain access.

    I hope this helps! 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    No worries Dubukongbizi - I'm glad I could help.

    Let us know if anything else comes up in the future and have a lovely weekend ahead! 

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi there Dubukongbizi​, and welcome to the Dropbox Community 👋 

    Thanks so much for coming back and letting us know your issue is resolved, that’s great news! It’s really helpful for other members to see that even more complex changes, like downgrading from a Plus plan to Basic, can be handled smoothly.

    By the way, I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. Since you’ve been using Dropbox through this process, I’d love to know… what’s your favourite Dropbox feature? Whether it’s something simple or a hidden gem, I’m always curious what people enjoy most.

    Looking forward to hearing more,

    T 😺 (Dropbox Community Manager)

About Delete, edit, and organize

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