Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

Liberty1991's avatar
Liberty1991
New member | Level 2
1 month ago

Dropbox Backup won't restore or download and no option to copy Dropbox Backup to regular Dropbox

SUMMARY:   Dropbox Backup will NOT "restore" OR "download" the backup, and will not even allow a single file to be downloaded, with NO ability to "copy" the backup from Dropbox Backup to regular Dr...
Dropbox Backup
restore
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hey Liberty1991 - thanks for bringing this to our attention and sorry to hear you're having issues with this.

Since you were unable to open a support ticket from your end, would it be OK with you if we reached out via email to investigate further?

In the meantime, can you let us know if you're getting the same results on other browsers as well and if you do send us a couple of screenshots of the errors you're getting too?

Thank you. 

About Delete, Edit, and Organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!