Dropbox Backup won't restore or download and no option to copy Dropbox Backup to regular Dropbox

Hi Walter,

Yes, please reach out to me via email.  Would you like me to send the photos documenting the error messages and other issues via email, once you send me an initial email? Given you are a Dropbox Community Moderator, do you already know/have my email address or do I need to somehow send it to you?

And yes, the "Download" method doesn't work whether using Safari or Google Chrome.  (Note: The "Download" method doesn't work for downloading the entire backup, but it also does not work when trying to download even one single individual file at a time. See my initial post above for details on this.) Further, the "Restore" method doesn't use a browser directly but rather you access the Restore method from the Dropbox icon in the top menu of the upper righthand corner of a Mac, by clicking the icon and then clicking your initials, then clicking Preferences, then clicking Backups, and then selecting which backup and then clicking Restore.) But as outlined in my initial post, none of the above methods work.

Thank you for your help.  I am really hoping you or someone else at Dropbox is able to resolve this to where I actually have my files accessible (that is, to where I'm able to get them on a new device whether that be by "Restore," or "Download" or whether that means Dropbox figures out a separate workaround such as copying and pasting all the files and subfolders into a new backup folder within my regular Dropbox storage. (Please read my initial post above though in regards to this, as if Dropbox does end up using such a method, I do not want the backup inside Dropbox Backup "moved" (and certainly not deleted) -- I would only want it copied/duplicated, to ensure that nothing is accidentally deleted, corrupted, or anything else of the sort during a "move."  Which is why I said I only authorize Dropbox to copy/duplicate the backup from 1/7/26 (as outlined in my initial post), but not to "move" it (and certainly not to delete the backup inside Dropbox Backup). Thank you in advance; I'm really hoping Dropbox can get this problem fixed. Otherwise, if one can't ever restore or download their files ever again, then Dropbox Backup is not a "backup" at all.

Thank you in advance. I'm hoping you can help!