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MW999's avatar
MW999
New member | Level 2
6 days ago

Dropbox Basic account is over quota and completely locked

Device Dell laptop Windows 10 Dropbox App Version (if using the app) n/a Question or Issue My Dropbox Basic account is over quota and completely locked. I cannot view or delete files via: - dr...
Delete
Mobile
Web
MW999's avatar
MW999
New member | Level 2
11 hours ago

Hi Walter, thanks for getting back to me.

 

I’ve tested this in another browser as suggested and the issue persists.

 

In both cases the account is over quota and I’m unable to view or delete my cloud files.

This also happens in the mobile app and desktop client.

 

I’m not requesting more storage — I only need a way to delete files to bring the account back under quota.

 

Thanks for taking a look.

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