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Forum Discussion
Dropbox Basic account is over quota and completely locked
Device Dell laptop Windows 10 Dropbox App Version (if using the app) n/a Question or Issue My Dropbox Basic account is over quota and completely locked. I cannot view or delete files via: - dr...
Screenshots attached showing the blocked Home and Deleted Files pages.
- Hannah
Dropbox Community Moderator
Hey MW999, I hope it's okay for me to jump in here as well.
When you say "blocked", can you please clarify?
Do you not see the "..." (ellipsis) button when hovering over the names of your files in order to delete them?
Also, it doesn't look like you have many files in your account; have you checked your backups page or your shared folders to see if they are taking up your space instead?
- Nancy
Hey MW999! Did you get to see Hannah’s last post, by any chance?
From a quick look at your previous screenshots, your Home and Deleted Files pages don’t seem to be blocked to me neither, so feel free to let us know more details on what’s happening exactly and we’ll be glad to assist.
