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MW999's avatar
MW999
New member | Level 2
6 days ago

Dropbox Basic account is over quota and completely locked

Device Dell laptop Windows 10 Dropbox App Version (if using the app) n/a Question or Issue My Dropbox Basic account is over quota and completely locked. I cannot view or delete files via: - dr...
Delete
Mobile
Web
MW999's avatar
MW999
New member | Level 2
11 hours ago

Screenshots attached showing the blocked Home and Deleted Files pages.

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 hours ago

Hey MW999, I hope it's okay for me to jump in here as well.

When you say "blocked", can you please clarify?

Do you not see the "..." (ellipsis) button when hovering over the names of your files in order to delete them?

Also, it doesn't look like you have many files in your account; have you checked your backups page or your shared folders to see if they are taking up your space instead?

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