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Dropbox Basic account is over quota and completely locked
Device Dell laptop Windows 10 Dropbox App Version (if using the app) n/a Question or Issue My Dropbox Basic account is over quota and completely locked. I cannot view or delete files via: - dr...
Hi Hannah,
you said: "Do you not see the "..." (ellipsis) button when hovering over the names of your files in order to delete them?" The problem is that I can't see any files over which I might hover. The overwhelming bulk of my storage is "backup", sure, but I had assumed my backup was indeed composed of files. I can't drill down into the big blue bar indicating the size of my backup to examine it so I can't delete anything. So (pehaps because I am unable to effectively work with my account due to lack of familiarity with the interface, which I feel is incredibly difficult to navigate) I still feel effectively locked out from my account. BTW I have just attempted to delete the Garmin device from my backup since I think this is the source of the overfilling.
Rich
Super User II
Super User IIThe overwhelming bulk of my storage is "backup", sure, but I had assumed my backup was indeed composed of files.
Backups are accessed through the Backups page. Backups aren't stored with your regular files since you would normally only access a backup when you needed to recover it.
