Forum Discussion

MW999's avatar
MW999
New member | Level 2
1 month ago

Dropbox Basic account is over quota and completely locked

Device Dell laptop Windows 10 Dropbox App Version (if using the app) n/a Question or Issue My Dropbox Basic account is over quota and completely locked. I cannot view or delete files via: - dr...
Delete
Mobile
Web
MW999's avatar
MW999
New member | Level 2
1 month ago

I went to the backups page and I get the msg "No backups here at the moment". The info box says:

Info

Location

Backups

Size

0 bytes

Number of files

0

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Thanks for checking MW999!

Can you send me a screenshot of what your plan page reports at the moment? Thanks!

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