Forum Discussion

MW999's avatar
MW999
New member | Level 2
1 month ago

Dropbox Basic account is over quota and completely locked

Device
Dell laptop
Windows 10
Dropbox App Version (if using the app)
n/a

Question or Issue

My Dropbox Basic account is over quota and completely locked. I cannot view or delete files via:

- dropbox.com/home

- /deleted_files

- mobile app

- desktop app

I am not asking for more storage at the moment. I just need temporary access to delete files and bring the account under quota so I can properly assess my current and future needs. Can a Dropbox staff member advise or escalate?  Many Thanks.

MW

Delete
Mobile
Web

12 Replies

Replies have been turned off for this discussion
Show More
  • MW999's avatar
    MW999
    New member | Level 2
    1 month ago

    After unlinking the Garmin device I was able, apparently, to delete that backup so now I think I'm all sorted thanks.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    HI MW999, thanks for keeping us posted on this matter. 

    This  information should help other users who are experiencing similar issues with their backups.

    Enjoy the rest of your week!

About Delete, Edit, and Organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!