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Forum Discussion
ysu
6 years agoHelpful | Level 6
Dropbox constantly creating desktop.ini files - how do disable this?
As per the title; the latest dropbox is now generating desktop.ini files pretty much as soon as they're deleted (they were recreated only on dropbox starts earlier, so a delete upon startup was all I needed). This is detrimental for me; how can I disable this behaviour?
They are pretty meaningless files, too, this is all in it:
■[ . S h e l l C l a s s I n f o ]
I c o n R e s o u r c e = C : \ P r o g r a m F i l e s ( x 8 6 ) \ D r o p b o x \ C l i e n t \ D r o p b o x . e x e , - 2 3 0 1
Edit:
-for anyone stumbling onto this one-
There is no solution, dropbox support is unable to reproduce the issue (using windows built-in file manager does not show the file!).
There's also no promise of any solution, ever. This is what you get you bloody miserable user for paying for this product.
Best Option: use another product.
TC does not create any garbage files - it's the native Windows Explorer that does it, when you open a folder and either pre-configured to save the view or do so manually.
However; today morning as I turned the computer on, the issue is gone. So at least for now, this is solved, thanks for the help, mate!
p.s. Dropbox still creates these files, but now my regular delete batch file keeps them at bay; they don't come back instantly.
35 Replies
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- michaeljm6 years agoExplorer | Level 3
Hi, That is what I did. I have a paid version. Regards, Michael
- Incytatus6 years agoExplorer | Level 4
I am running version 103.4.383. I am using the default Windows Explorer.
- Walter6 years ago
Dropbox Community Moderator
Hey michaeljm & Incytatus; thanks for keeping us in the loop.
Since this persists after an advanced re-install, I'd suggest contacting our support team so we can look into this with device specific information.
You can let us know your tickets' IDs here so we can locate them on our system as well.
Thanks for your patience and cooperation so far.
- John-mathematician6 years agoNew member | Level 2
Pretty disappointing. I too have the desktop.ini files appearing, instantly after they are deleted. Paid version... 107.4.443 . Normal Windows 10 installation. Normal Explorer. Nothing special .... just endless .ini files. I have business account as well, and it does the same. Been Dropbox user from the start. Believed in Dropbox. Own stock. (Lost money in it of course.) I'd love to stick with Dropbox, but I'm losing all confidence. This can't be so complicated that the support folks are unable to solve .... if they truly cared about customers.
- ysu6 years agoHelpful | Level 6
LusilI've the paid version, and reinstalled a number of times, even on new computers, you name it.
You guys don't seem to know what your product is doing, which is scary to say the least.
I've even contacted your "support" (it must be quoted; they are a useless bunch, clueless like yourself), they insisted this does not happen, but did not use any decent file manager tool. The built-in windows "explorer" happily hides these files.
- nckersh6 years agoNew member | Level 2
Same issue here. Free version of Dropbox. Only installed it because a client with whom I'm working uses it. Wonder if they're having the same issue...
VERY ANNOYING! - Walter6 years ago
Dropbox Community Moderator
Hi there nckersh; thanks for joining the discussion here.
Do you happen to have enabled the hidden files to show on your computer?
- TCN-Publishing5 years agoNew member | Level 2
Has there been any solution for the desktop.ini files?? I have recently started running into this maddening issue, as have the other members on my team. I used to be able to delete the desktop.ini files, but now they re-appear almost immediately. Windows 10, paid (business standard) verison of Dropbox.
- TCN-Publishing5 years agoNew member | Level 2
I have noticed that the desktop.ini files appear in the folders with what appears to be a building or blocks icons, and not in the folders without the icons. The folders highlighted in the screenshot are the folders with desktop.ini files. What does this icon on the folders mean?
- Walter5 years ago
Dropbox Community Moderator
Hey TCN-Publishing; thanks for joining the discussion here.
Can you please clarify if you've enabled the hidden files to be shown on your computer?
Also, I don't see any syncing icons or the app's status in your screenshot. Could you take a look take a look at your system tray and let me know if it's syncing or showing 'Up to date'?
While we're at it, have you ensured you're using the most up to date version of your device's OS?
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