Dropbox data stolen and deleted

Hey logjammin75 - sorry to jump in, but are you sure you're looking at the correct account?

If so, could you have a look at your deleted files page and the events page and let us know what you find?

HI Walter,

Yes I'm certain its the correct account, soon after the account was hacked i changed my email address and enabled 2 factor auth.   What I'm seeing however is that there a quite a few members of this community who are raising similar issues i.e. hacked account data stolen please help!  These cases could easily be career ending!   However the replies from the dropbox  staff are woefully ineffectual.  Firstly a cloud storage platform like dropbox should never have such a litany of compromised security cases, secondly if these became public ie rather than on this community only,  data restitution  becomes an obligation when core features advertised on your website  " Is Dropbox secure? Yes. Whether you have a personal Dropbox account, work in a team using Dropbox to collaborate, or oversee an enterprise-level solution as an IT admin—the security of your data is our highest priority", now are false and misleading, and thirdly i would expect a concerted highly visible response from dropbox senior management announcing every effort ensure the return of a customers data.  The whole USP of this platform is secure data storage in the cloud.  If this is compromised so effortlessly, the company should either close their doors or relentlessly pursue data retrieval otherwise what the hell is the point in using Dropbox.  A "distant cousin type scenario" is the high profile and disastrous breach and exposure of members details on Ashley Madison, look at what happened?  Why should my data that has been held on dropbox for more than 4 years be any less important than a cheating spouses details leaked to all and sundry?  In fact its more important and cleaner, but this comment, "...are you sure you're looking at the correct account?"  check the deleted files and events page, im sure is well meaning but assumes the smallest of responsibility and cheapens the entire case!

I could be wrong but if all of the community members who have suffered hacked accounts and had personal data stolen, came together, not difficult to orchestrate, and made the necessary "noise" highlighting Dripbox's porous data security measures.  Arguably the single most important differentiator between cloud storage services.  I hope this makes my position clear, i expect dedicated, solution orientated service, from experts and ASAP! 

Hi logjammin75 

Just a quick one - are you the same person as this post? Because if so are you aware its two diff accounts you are using? Which could be part of the issue here.

Hi, im not user ViviP if thats what you?  I replied to his/ her original

Hey logjammin, Mark’s referring to your post here (even though the username is similar, it’s been posted from a different Community profile/Dropbox account. Same goes for this profile.

So no further assistance then from Dropbox, or is this the wrong platform for Dropbox to assist in providing a solution for a paying customer, or is this the extent of Dropbox's scope of services?   And something which i forgot to ask and would as per common procedure expect, is a case number and the assigning of a technician to my case?  Is this not considered at Dropbox either?

Hey logjammin75, sorry to jump in here as well.

At this point, you're replying to this thread from three different Community profiles; one is logjammin75, the other is logjammin and the third is logjammin.

Community profiles are connected to Dropbox accounts, so that means you have three different Dropbox accounts, under three different email addresses.

Could that mean that you're looking for your files in the wrong account?

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logjammin75 wrote:

So no further assistance then from Dropbox, or is this the wrong platform for Dropbox to assist in providing a solution for a paying customer, or is this the extent of Dropbox's scope of services?   And something which i forgot to ask and would as per common procedure expect, is a case number and the assigning of a technician to my case?  Is this not considered at Dropbox either?

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Dropbox is trying to help. As have I (as a volunteer) but you arent letting people do so by not answering the questions given. 

So far you have posted on here with three different Dropbox accounts via three different profiles but not answered any questions about this. 

Yesterday someone had access to my account, deleted ALL my files and folders and left a ransom note asking to be contacted, I suppose for payment. I have a basic plan: do I have any possibility to recover my files? Maybe upgrading my plan? Or am I done? 😭

Solow wrote:

do I have any possibility to recover my files?

If they didnt permanently delete them, yes. You can recover via this article. 

If they did permanently delete them I'm afraid they are not recoverable, at all. Upgrading wont do anything.