Forum Discussion

urbanracer34's avatar
urbanracer34
Helpful | Level 5
9 months ago

Dropbox Finder Extension not showing correct status

I recently had the Dropbox Finder Extension show some items in my Dropbox as available. Not synced. I restarted Dropbox. No change.  I quit the Dropbox Finder extension. That didn't help.  I quit ...
desktop
File access
Mac
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hi urbanracer34 - thanks for bringing this to our attention.

Can you please clarify your computer's OS version and the exact status and version of the Dropbox desktop app as shown in your menu bar? 

Are you able to access your files normally on the website? 

Any additional information or even screenshots are more than welcome!

 

urbanracer34's avatar
urbanracer34
Helpful | Level 5
9 months ago

Hello! 

MacOS 15.4.1 (Intel) 

"Files are up to date" 

Dropbox version 223.3.4757

I can seem to access files just fine on the website. 

I tried to attach a screenshot but it says "File not allowed"

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey urbanracer34. If you right-click on your Dropbox files in Finder, can you see the “Make online-only” or “Make available offline” option?

    • urbanracer34's avatar
      urbanracer34
      Helpful | Level 5
      9 months ago

      Hello! 

      Some files and folders in my Dropbox in Finder show "Make online-only" as the only option, but some files and folders show both options. 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        9 months ago

        Thanks for clarifying! For the files that only show the “Make online-only” option, you can choose that one, and once they’re online-only, you can right-click on them again and select “Make available offline” instead, in case you want them fully synced to your desktop app.

        Let me know, if that helps.

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