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urbanracer34's avatar
urbanracer34
Helpful | Level 5
9 months ago

Dropbox Finder Extension not showing correct status

I recently had the Dropbox Finder Extension show some items in my Dropbox as available. Not synced. I restarted Dropbox. No change.  I quit the Dropbox Finder extension. That didn't help.  I quit ...
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urbanracer34's avatar
urbanracer34
Helpful | Level 5
9 months ago

I didn't have this problem before yesterday. Default behaviour for syncing is keep available offline.  I have not touched it at all. 

Is it safe to select all the items in my Dropbox and try to mark them “Make available offline?”

Is there any other way to fix this so it doesn't happen again? 

Also, is there a way to get the syncing status back in Finder for Dropbox? 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hi urbanracer34​, that's correct, you can right click the Dropbox folder and mark it as available offline, which will then be applied to all files.

You can also make new files added from another device or the website as available offline by enabling this setting in the Dropbox desktop application.

Regarding your earlier query, some files or folders might have both options in the context menu because they were 'Available' as shown in this page.

 

  • urbanracer34's avatar
    urbanracer34
    Helpful | Level 5
    9 months ago

    Looks like I fixed the available offline problem. 

    This is my last issue: How do I get back the syncing status in Finder? 

    Jay​ I still need an answer on this final issue I'm having. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    In order to understand what you're experiencing, could you copy and paste a screenshot showing the files in Finder?

  • urbanracer34's avatar
    urbanracer34
    Helpful | Level 5
    9 months ago

    Here it is. Usually the syncing indicators are to the right of the file name. They haven't been there since yesterday. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?
     

  • urbanracer34's avatar
    urbanracer34
    Helpful | Level 5
    9 months ago

    Jay​ I did that but the indicators didn't come back. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Thanks for the update, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

  • urbanracer34's avatar
    urbanracer34
    Helpful | Level 5
    9 months ago

     I will! Thanks for the help so far! 

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