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Forum Discussion

gswave's avatar
gswave
Explorer | Level 4
7 years ago

Dropbox keeps crashing and restarting itself in an infinite crash loop

Since yesterday, Dropbox is stuck in a crash/restart loop, I'm on Mac OS Mojave. I tried: Installed the last stable version and still in the crash loop. Installed the last beta version and still in t...
Delete
desktop
sync
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hi there gswave, 

As a first step, since the desktop app's startup may be blocked by a third party app like a security program, could you please temporarily disable your antivirus and ensure that you've configured your firewall to work with Dropbox?

If that doesn't do the trick, could you please:

  • Clarify for me if the error message appears after a certain action? For example, does it appear after trying to access files or when attempting to share content?
  • Send me a screenshot (without any personal info) of the error message?

Let me know how it goes!

LAkiyama's avatar
LAkiyama
New member | Level 2
7 years ago

Hello,

I'm also experiencing this problem. I've tried configuring my firewall to allow Dropbox, and disabling the firewall altogether. I have no other antivirus programs. I ran the terminal command to check for symlinks, but there were none. I also uninstalled and reinstalled the app.

Most of the time the desktop app will just open and crash on loop. If I quit the app while it's booting, I receive this message. Any personal information has been replaced with [removed].

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 79.4.143
bn.DROPBOXEXT_VERSION: failed
bn.is_frozen: True
machine_id: ed9b356e-08a1-5932-a1ab-f3b40bb6de68
pid: 1279
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='[removed]', pw_passwd='[removed]', pw_uid=501, pw_gid=20, pw_gecos='[removed]', pw_dir='/Users/[removed]', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='[removed]', pw_passwd='[removed]', pw_uid=501, pw_gid=20, pw_gecos='[removed]', pw_dir='/Users/[removed]', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='[removed]', gr_gid=20, gr_mem=['root', '[removed]', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='[removed]', gr_gid=20, gr_mem=['root', '[removed]', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/[removed]'
appdata: '/Users/[removed]/.dropbox/instance1'
real_path='/Users/[removed]/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/[removed]/Dropbox'
real_path='/Users/[removed]/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40777 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-resources/python-packages-37.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-resources/python-packages-37.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/5p/sn4xzlb51393q355k6472bf80000gn/T'
real_path='/private/var/folders/5p/sn4xzlb51393q355k6472bf80000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 766, in wrapper
File "dropbox/client/main.pyc", line 5157, in handle_register_host
AttributeError: 'NoneType' object has no attribute 'set_gandalf'

  • chiaochun's avatar
    chiaochun
    Explorer | Level 3
    7 years ago

    anyone have a solution yet?

    or any response from dropbox team?

    I cannot work without dropbox,  I really don't want to switch to other platform....

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Hey peeps, sorry to hear that you're having trouble with this - let's see what we can do. 

      As a first step, chiaochun and Johny79, could you try reinstalling the latest version of the desktop app (79.4.143) and let me know if that does the trick?

      Also, given the error message that you see LAkiyama, could you give an advanced reinstall a try? 

      Let me know how it turns out for you or if you have any questions!

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