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Forum Discussion
gswave
7 years agoExplorer | Level 4
Dropbox keeps crashing and restarting itself in an infinite crash loop
Since yesterday, Dropbox is stuck in a crash/restart loop, I'm on Mac OS Mojave. I tried: Installed the last stable version and still in the crash loop. Installed the last beta version and still in t...
LAkiyama
7 years agoNew member | Level 2
Hello,
I'm also experiencing this problem. I've tried configuring my firewall to allow Dropbox, and disabling the firewall altogether. I have no other antivirus programs. I ran the terminal command to check for symlinks, but there were none. I also uninstalled and reinstalled the app.
Most of the time the desktop app will just open and crash on loop. If I quit the app while it's booting, I receive this message. Any personal information has been replaced with [removed].
bn.BUILD_KEY: Dropbox
bn.VERSION: 79.4.143
bn.DROPBOXEXT_VERSION: failed
bn.is_frozen: True
machine_id: ed9b356e-08a1-5932-a1ab-f3b40bb6de68
pid: 1279
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='[removed]', pw_passwd='[removed]', pw_uid=501, pw_gid=20, pw_gecos='[removed]', pw_dir='/Users/[removed]', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='[removed]', pw_passwd='[removed]', pw_uid=501, pw_gid=20, pw_gecos='[removed]', pw_dir='/Users/[removed]', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='[removed]', gr_gid=20, gr_mem=['root', '[removed]', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='[removed]', gr_gid=20, gr_mem=['root', '[removed]', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/[removed]'
appdata: '/Users/[removed]/.dropbox/instance1'
real_path='/Users/[removed]/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/[removed]/Dropbox'
real_path='/Users/[removed]/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40777 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-resources/python-packages-37.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-resources/python-packages-37.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/5p/sn4xzlb51393q355k6472bf80000gn/T'
real_path='/private/var/folders/5p/sn4xzlb51393q355k6472bf80000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 766, in wrapper
File "dropbox/client/main.pyc", line 5157, in handle_register_host
AttributeError: 'NoneType' object has no attribute 'set_gandalf'
chiaochun
7 years agoExplorer | Level 3
anyone have a solution yet?
or any response from dropbox team?
I cannot work without dropbox, I really don't want to switch to other platform....
- Lusil7 years ago
Dropbox Staff
Hey peeps, sorry to hear that you're having trouble with this - let's see what we can do.
As a first step, chiaochun and Johny79, could you try reinstalling the latest version of the desktop app (79.4.143) and let me know if that does the trick?
Also, given the error message that you see LAkiyama, could you give an advanced reinstall a try?
Let me know how it turns out for you or if you have any questions!
- chiaochun7 years agoExplorer | Level 3
Tried an advanced reinstall and reinstall the latest app. It works ! thanks a lot!
- MSenjur6 years agoNew member | Level 2
advanced re-install also helped me. i was experience same error as OP...
Thanks, Bye
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