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Forum Discussion

gswave's avatar
gswave
Explorer | Level 4
7 years ago

Dropbox keeps crashing and restarting itself in an infinite crash loop

Since yesterday, Dropbox is stuck in a crash/restart loop, I'm on Mac OS Mojave. I tried: Installed the last stable version and still in the crash loop. Installed the last beta version and still in t...
Delete
desktop
sync
chiaochun's avatar
chiaochun
Explorer | Level 3
7 years ago

anyone have a solution yet?

or any response from dropbox team?

I cannot work without dropbox,  I really don't want to switch to other platform....

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hey peeps, sorry to hear that you're having trouble with this - let's see what we can do. 

As a first step, chiaochun and Johny79, could you try reinstalling the latest version of the desktop app (79.4.143) and let me know if that does the trick?

Also, given the error message that you see LAkiyama, could you give an advanced reinstall a try? 

Let me know how it turns out for you or if you have any questions!

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      That's great, chiaochun! Thanks for keeping me in the loop. 

      Let me know if you have any other questions and, in the meantime, have a wonderful day ahead! :grin:

      • LAkiyama's avatar
        LAkiyama
        New member | Level 2
        7 years ago

        The advanced reinstall worked for me as well, although I couldn't avoid resyncing my content.

  • MSenjur's avatar
    MSenjur
    New member | Level 2
    6 years ago

    advanced re-install also helped me. i was experience same error as OP...

     

    Thanks, Bye

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