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Forum Discussion
Dropbox no longer overwriting files
A few days ago, Dropbox stopped overwriting files when I edit and re-save them. Now, every time I edit one of my files on iPad and save to Dropbox, it creates a new file ending in (1). It used to sim...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHello guys, happy Monday!
I'd like to know a bit more about your workflow here, please.
How do you open your files? Do you use the Dropbox app, the Files app or maybe opening them directly in Illustrator? Let me know the steps that you take when you save content too.
That can be really helpful, and it'll shine some light on identifying exactly where the issue is located.
I usually open from Illustrator, then once Iâm done editing, I re-export to Dropbox (itâs the same if I open from Files, and Dropbox doesnât give me the option to open these files directly from Dropbox on my iPad). It used to just overwrite the old file, which is what I need. Now it gives me a new file with (1) on the end.
- Most of my saving is done from Photos, selecting the item and choosing Save to Dropbox. From there it normally would list all the latest folders (no thumbnail preview) and I then save. If thereâs an existing version, it prompts if I want to override it (this doesnât occur now, it just saves and adds a (x) if filename exists).
- Megan
Hey everyone, happy Wednesday!
If any of you have a paid plan, can you try contacting our Support team about this, and opening a ticket? Once you do, you can reply back here, so I can locate the ticket on our system.
If you have any problems or issues when trying to create a ticket, please let me know and I'll be happy to reach out to you.
Cheers!
- Hi, I opened up a ticket as this new saving behavior is now occurring on the iPad too as of tonight.
Thank you! I have now opened a ticket.
- Well I got a reply back from support and it appears this is the new normal. The response that really surprised me is âthe Overwrite/ Replace a File feature, has been removed.â Overwriting a file is an expected feature on any file manager app like OneDrive or Windows File Explorer. The rationale for this is lost on me and makes for a messier file structure unless you check first and delete the existing file ahead of time. If this is an example of versioning, itâs a step backwards.
