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Forum Discussion
Dropbox no longer overwriting files
A few days ago, Dropbox stopped overwriting files when I edit and re-save them. Now, every time I edit one of my files on iPad and save to Dropbox, it creates a new file ending in (1). It used to sim...
I have spent the last month in the most infuriating dialogue with Dropbox staff regarding this issue. The first person told me about 4 or 5 times I need to open Illustrator files from the Dropbox app itself on iPad, even though this cannot be done. The second person said "everything points to this being a problem with Illustrator" even though I had said over and over that this is happening on multiple apps. Then they told me several times that I need to update my iPad, even though I had already said my iPad is up to date. Each email takes several days for them to respond, and each response ignores something I've already said, ignores something I've asked, provides illogical advice, or tells me to do something that Dropbox can't do.
I was told there was no reason why this should be happening, according to one Dropbox engineer.
Last word of advice was to contact each external app and tell them to fix it.
I don't think Dropbox staff understand how their own app works, and honestly I think the right advice is to switch to another service. I've never been so frustrated with a support team in my life.
This is the same bug I've noticed about a year ago. It's intermittent: it comes, you suffer it for about 2-3 months, and then goes with the nth Dropbox update. The sad part is the support staff is absolutely of no help (or worse) and they like to send instructions like: "please, turn off your TV set, wait for 5 minutes, then turn on again and everything should work again...", no matter you're not asking for help about any TV set at all...
