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Forum Discussion
Dropbox no longer overwriting files
A few days ago, Dropbox stopped overwriting files when I edit and re-save them. Now, every time I edit one of my files on iPad and save to Dropbox, it creates a new file ending in (1). It used to sim...
Honestly, the degree of time wasting reads like contempt for their users. I am a paid member. I want the last month refunded, but Iām not sure how to go about it. Who is responsible for consumer rights in situations like this?
When I asked them to reproduce the issue themselves, this is what they said:
āI have tried editing files from an iPad and confirm the files synced like normal. No duplicate.
I think the issue here, is you are editing the files in illustrator, and trying to export to Dropbox.ā
ā¦as if this isnāt the issue I was raising in the first place, over a month ago, and the very thing Iāve been discussing through 30-odd emails with this same person.
When I asked them to reproduce the issue themselves, this is what they said:
āI have tried editing files from an iPad and confirm the files synced like normal. No duplicate.
I think the issue here, is you are editing the files in illustrator, and trying to export to Dropbox.ā
ā¦as if this isnāt the issue I was raising in the first place, over a month ago, and the very thing Iāve been discussing through 30-odd emails with this same person.
Isn't editing files in Illustrator, or a spreadsheet in Numbers(in my case) and then exporting the updated file to Dropbox a normal and anticipated use case for Dropbox? The thing is- it used to work. They broke it in an update, just like they have before.
- Exactly!! I cannot get a single person to acknowledge either point in an email. They keep saying the other apps need to improve their Dropbox integration, so I have to ask them to fix it. But it used to work!
So, is it a bug that they intend to fix, or is it going to be like this forever? No one can answer the question! - It all comes down to āit used to workā, no issue, no nothing with ALL the apps. Now, itās all down to Dropbox itself. THEY changed it so that we canāt overwrite our own files (which is a normal function for any file management system). It doesnāt matter where you do it. End result is you have to delete the original file from Dropbox before re-saving there otherwise it gets an (x) added to it. Itās more work for the end user. Iām living with it but hope this ānew normalā is reversed to how it used to be.
I used to be able to see around a dozen recent folders, now it only shows five because thereās the unnecessary āpreviewā pane that takes up half the screen. These improvements were not asked for. Itās the fix whatās not broken mentality occurring.
