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Sarahmac's avatar
Sarahmac
Helpful | Level 6
6 years ago
Solved

Dropbox no longer uploading photos edited on iPhone?

Literally overnight, Dropbox has stopped uploading any photos that I’ve edited on my iPhone 8. The files just sit there forever stuck in waiting to upload mode. However, when I upload unedited photos...
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Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Thank you for the additional information Micli, Sarahmac. 

Sarahmac are your edited photos in a third party application and you are trying to import from there by any chance? or are you doing this tapping the (+) button? 

Same question for you Micli, when you say they can be uploaded from your gallery, do you maybe mean automatically. What are the steps you are taking? Is the (+) button failing for you as well? 

Sarahmac's avatar
Sarahmac
Helpful | Level 6
6 years ago

Hi Fiona

No third party application involved, I take the photos directly with my iPhone camera and then go into the Dropbox app, hit the + button and choose my folder. As I said, the non-edited ones go straight in. It's the edited ones that won't upload (edited in the iPhone regular editor via the edit button in the photo screen), and it's a new issue. Up until two nights ago it was working fine, and had been for years.

The + button works fine, the images all appear in the folder, but are greyed out waiting to upload.

Thank you.

  • Fiona's avatar
    Fiona
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thanks for the updates Sarahmac. 

    I located the email you have with our support and I will add notes for the agent assisting you there.

    Thank you!  

    • Sarahmac's avatar
      Sarahmac
      Helpful | Level 6
      6 years ago
      Thanks Fiona, much appreciated.

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