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Sarahmac's avatar
Sarahmac
Helpful | Level 6
6 years ago
Solved

Dropbox no longer uploading photos edited on iPhone?

Literally overnight, Dropbox has stopped uploading any photos that I’ve edited on my iPhone 8. The files just sit there forever stuck in waiting to upload mode. However, when I upload unedited photos...
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Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Thank you for the additional information Micli, Sarahmac. 

Sarahmac are your edited photos in a third party application and you are trying to import from there by any chance? or are you doing this tapping the (+) button? 

Same question for you Micli, when you say they can be uploaded from your gallery, do you maybe mean automatically. What are the steps you are taking? Is the (+) button failing for you as well? 

Micli's avatar
Micli
Explorer | Level 4
6 years ago

Hi Fiona,

I checked carefully what happens and it's the same as Sarah: "...photos that have not been edited, they upload instantly. Yet when I try to upload edited photos, they are forever stuck in waiting to upload mode." I do this from inside the app and I use the + button, I can select pictures from image gallery and I can choose which folder they go but they get stack forever. And, again, quoting Sarah, "The + button works fine, the images all appear in the folder, but are greyed out waiting to upload." It happens the same to me.

If I choose pictures in the gallery and I want to upload to the app one by one, I have no problem, I can upload edited or not. The size of the picture uploaded to the app is smaller than the one of the same pictures uploaded from the app using the + button.

Thank you, Fiona : )

  • alexikc's avatar
    alexikc
    Explorer | Level 4
    6 years ago

    Hi Fiona,

    Maybe I have another clue.

    I said that my photos were not modified but I used the iPhone's camera built-in "Portrait mode" (and some with the Portrait Lighting effect).

    It seems that all the pictures that don't upload were taken with the Portrait mode.

    I sent you an example this morning through our mail topic.

    Furthermore, the pictures can't upload even while hitting the "+" button.

    Thanks again for your help.

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