Forum Discussion

Sarahmac's avatar
Sarahmac
Helpful | Level 6
6 years ago
Solved

Dropbox no longer uploading photos edited on iPhone?

Literally overnight, Dropbox has stopped uploading any photos that I’ve edited on my iPhone 8. The files just sit there forever stuck in waiting to upload mode. However, when I upload unedited photos...
edit
Error Messages
Mobile
sync
xxberto89xx's avatar
xxberto89xx
Helpful | Level 5
6 years ago

Thank you Fiona. :slight_smile:

Well, yes. What you say is true, but here comes another funny thing. Just to be sure I double checked the photos I uploaded with my iPhone (after the previous problem, uploaded by leaving the HEIC setting to HEIC, NOT Jpeg) on a Win10 PC running Chrome.. I was expecting to see these files with .heic extension.. But they're all .JPGs. :no_mouth:

So.. Leaving the setting to JPG won't let us upload files, but changing this setting solve the problem but "break" the app, in fact converting them correctly.

Hope this other little clue helps you, and sorry for my bad english. :grin:

Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Thanks for reporting what you tested. :dizzy_face:

Your English is perfect! I am reproducing as we speak. I will check with the rest of the users if their HEIC option uploads JPGs.

Thank you so much! 🙏

  • Fiona's avatar
    Fiona
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    I am actively investigating, I will get back to you with troubleshooting steps as soon as possible. 

    Thank you! 

  • alexikc's avatar
    alexikc
    Explorer | Level 4
    6 years ago

    Hi Fiona,

     

    It depends for me: I see JPG and also HEIC... I don't know the logic here.

     

    Thanks,

    • Fiona's avatar
      Fiona
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Thanks for your response alexikc. 

      Allow me to ask for my better understanding. So you choose to upload the edited JPG files selecting the "Upload as HEIC" option and sometimes they do revert to HEIC but some upload as JPG? :thinking:

      • alexikc's avatar
        alexikc
        Explorer | Level 4
        6 years ago

        Fiona yes I confirm :thinking:

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!