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Sarahmac's avatar
Sarahmac
Helpful | Level 6
6 years ago
Solved

Dropbox no longer uploading photos edited on iPhone?

Literally overnight, Dropbox has stopped uploading any photos that I’ve edited on my iPhone 8. The files just sit there forever stuck in waiting to upload mode. However, when I upload unedited photos...
edit
Error Messages
Mobile
sync
Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Thanks for reporting what you tested. :dizzy_face:

Your English is perfect! I am reproducing as we speak. I will check with the rest of the users if their HEIC option uploads JPGs.

Thank you so much! 🙏

Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
6 years ago

I am actively investigating, I will get back to you with troubleshooting steps as soon as possible. 

Thank you! 

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