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Sarahmac's avatar
Sarahmac
Helpful | Level 6
6 years ago
Solved

Dropbox no longer uploading photos edited on iPhone?

Literally overnight, Dropbox has stopped uploading any photos that I’ve edited on my iPhone 8. The files just sit there forever stuck in waiting to upload mode. However, when I upload unedited photos...
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Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Thanks for reporting what you tested. :dizzy_face:

Your English is perfect! I am reproducing as we speak. I will check with the rest of the users if their HEIC option uploads JPGs.

Thank you so much! 🙏

alexikc's avatar
alexikc
Explorer | Level 4
6 years ago

Hi Fiona,

 

It depends for me: I see JPG and also HEIC... I don't know the logic here.

 

Thanks,

  • Fiona's avatar
    Fiona
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thanks for your response alexikc. 

    Allow me to ask for my better understanding. So you choose to upload the edited JPG files selecting the "Upload as HEIC" option and sometimes they do revert to HEIC but some upload as JPG? :thinking:

    • alexikc's avatar
      alexikc
      Explorer | Level 4
      6 years ago

      Fiona yes I confirm :thinking:

    • Sarahmac's avatar
      Sarahmac
      Helpful | Level 6
      6 years ago

      When I upload the edited images in HEIC format, they are saved to my Dropbox as JPEGs and open perfectly in my Windows photo viewer. For me this has been a solution.

      • Fiona's avatar
        Fiona
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Thank you for confirming. 

        We are aware of this detail now, thanks to your reports. I will be updating this thread soon with a fix.

        We are working on this. 

        Thank you for your patience. 

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