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davidboxer's avatar
davidboxer
Helpful | Level 6
8 years ago

Dropbox overwrites new & local files with older versions and generates "conflicted files"-copy

I am a dropbox client for many years and have recommended it many many times, but now I'm a bit "irritated" to say least,... please help: for unfortunate technical reasons i could'nt sync my huge d...
desktop
restore
sync
bensig's avatar
bensig
New member | Level 2
8 years ago

I can attest that this also happened to me with a small, but important file. v59.4.93

Edited the file on my computer, saved, reopened to verify it was changed. Attempted to open it on my phone - opening it may have caused it to be "modified" and then there was no revision with the changes I had made.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Hi bensig!
 
Initially, are you able to locate any changes relating to this via your events page? Also, are you still able to see the file with the updates in your Dropbox folder? Could it be that the changes didn’t sync across to the website and connected devices? 
 
Finally, could you please hover over the Dropbox icon that’s next to your desktop’s clock and send me a screenshot (omitting personal info) of what it reads? 
 
Thanks in advance! :grinning:

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