We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
davidboxer
8 years agoHelpful | Level 6
Dropbox overwrites new & local files with older versions and generates "conflicted files"-copy
I am a dropbox client for many years and have recommended it many many times, but now I'm a bit "irritated" to say least,... please help:
for unfortunate technical reasons i could'nt sync my huge d...
Yubie96
6 years agoNew member | Level 2
Vic9948 wrote:Hi
Did you find the "old" DB folder once the syncronization was completed? I have paused mine because I am afraid it will continue to delete my local files, for the moment it has not created an "old" DB folder... I am really really starting to panic...
All I can tell you is that in my case, my Dropbox folder was located in C:\Users\name\
There, my Dropbox folder with the newly synced files was visible and then there was also a "Dropbox (old)" folder that had all the stuff I was afraid I lost.
Mine had completely finished syncing and I was about to do a Windows system restore to retrieve the files I thought I had lost. I just didn't get any warning that the application was going to do that, so as far as I could tell, I simply lost all my files. But no, it kept them all in a copy.
Vic9948
6 years agoNew member | Level 2
Yubie96 wrote:
Vic9948 wrote:Hi
Did you find the "old" DB folder once the syncronization was completed? I have paused mine because I am afraid it will continue to delete my local files, for the moment it has not created an "old" DB folder... I am really really starting to panic...
All I can tell you is that in my case, my Dropbox folder was located in C:\Users\name\There, my Dropbox folder with the newly synced files was visible and then there was also a "Dropbox (old)" folder that had all the stuff I was afraid I lost.
Mine had completely finished syncing and I was about to do a Windows system restore to retrieve the files I thought I had lost. I just didn't get any warning that the application was going to do that, so as far as I could tell, I simply lost all my files. But no, it kept them all in a copy.
Thank you for answering! I was thinking of a Windows system restore as well, but I am not sure I have any "previous versions" saved to go back to, I can't find any. So I guess this is it. We should definitely get a warning from DB that this might happen, I see there are various cases with this problem, si it is not something so obvious. Thanks again!
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!