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JGHouston's avatar
JGHouston
Helpful | Level 7
4 years ago
Solved

Dropbox Paper document lose formatting on Android

For the last couple of weeks the Paper app on Android has been acting up, I have several documents with formatting, mainly bullet list and pictures, when I tried to edit a document already in Paper I...
Android
Dropbox Paper
edit
Mobile
  • mahobbo 's avatar
    mahobbo
    3 years ago
    I changed default keyboard from Samsung to gboard which resolved the issue outright. Really interesting on a Samsung device? So what is the default keyboard & why is it apparently bound so much with Google?
JGHouston's avatar
JGHouston
Helpful | Level 7
4 years ago
Walter I haven't heard anything on what the issue is or when will it be fixed, please update, I really need to keep working on my documents on the PAPER app.
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey everyone, I hope you're doing well! 

Our team is aware of this, and they're actively looking into this situation. If you have any open tickets, we will follow up with you there once everything is solved.

I'll make sure to also keep this thread posted. 

If you need anything else in the meantime, let me know.
  • JGHouston's avatar
    JGHouston
    Helpful | Level 7
    4 years ago
    Megan Can anyone provide a update on this issue? It's been couple of months now I'm still unable to use PAPER app due to the formatting problem
    • LuciLouWho's avatar
      LuciLouWho
      Helpful | Level 6
      4 years ago

      I received back an email I was probably using the wrong keyboard on my cell phone!  Geez, it's something THEY did, I haven't changed my keyboard since I purchased the phone 2+ years ago!  I use the Samsung keyboard.

      Some update they did, I'm sure.  Just fix it at your end Dropbox!

      • LuciLouWho's avatar
        LuciLouWho
        Helpful | Level 6
        4 years ago

        I received this today in an email:

         

        Hi Cindi,

        No worries, thanks for reaching back out and confirming you're not using a custom keyboard or Android ROM (operating system).

        I'll let the engineering team investigating this know, and get back to you with any suggestions or if we need additional information.

        Regards,
        Aiden

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