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Drip1's avatar
Drip1
New member | Level 2
2 years ago

Dropbox Rewind - can you only go back as far the day when you sign up for Dropbox Plus?

I want to revert to a version of a file from a couple of days ago, so i have signed up to Dropbox Plus to get the Rewind feature, but I don't seem to be able to see any changes before the time I boug...
Dropbox Plus
Dropbox Rewind
restore
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Drip1, what do you see in your events page here? Do you see any events in the account at all?

Drip1's avatar
Drip1
New member | Level 2
2 years ago

Thank you, that is really useful to see that events log.
I can see that changes I made on 29/9/2024 caused the problem. Is there a way of going back to the file as it was before that?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No problem, Drip1!

     

    You mentioned you upgraded your account, right?

     

    Have you tried reaching out to our support team about this? They should be able to help you with your request.

     

    Let us know when you have your ticket number!

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