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sgupta304's avatar
sgupta304
New member | Level 2
3 years ago

Dropbox Rewind Not Working

I was trying to add another user to admin privileges on my dropbox account, and in the process, I deleted the files from my account.  Now, when I try to rewind the dropbox folder, I'm getting the f...
restore
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey sgupta304, thanks for reaching out to our Community and sorry to hear about this.

 

Did you manage to send an email to our support team after all?

 

If so, can you send us the ticket number, so we can check it out?

 

If not, what you can do when submitting the form, since you actually need an account rollback, is to locate and provide the event/restoration link which you'd like to roll the account back to and just let the team know in the description box.

 

Let me know how it goes.

sgupta304's avatar
sgupta304
New member | Level 2
3 years ago

How should I find the restoration link? 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi sgupta304, could you try switching browsers to see if this helps?

     

    Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

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