Forum Discussion

Tim A's avatar
Tim A
Helpful | Level 5
4 years ago

Dropbox Scan > No OCR

Hello, I'm a Dropbox Plus customer and all documents (primarily receipts) I scan with the Dropbox Scanner as a PDF are saved but not searchable.    Very frustrating as this would be such a great ...
Dropbox Plus
Organize
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Tim A, and thanks for posting on our forum!

 

Can you let me know what you’re searching for exactly, so that we can look into this? For example, are you unable to locate your receipts based on their filename or are you searching for a specific word within the file and no result returns? 

 

In case you’re trying to use full-text search for your receipts, please take the time to check this Help Center article as well, since it contains more details on what’s supported and what’s not.

 

Keep me posted for more updates.

NewbieSteve's avatar
NewbieSteve
Explorer | Level 4
3 years ago

They have confirmed you have to pay the full amount of £20 to search for words on your own documents having scanned them in using their app.  NOT IMPRESSED !!!!! time to move on

  • AFF's avatar
    AFF
    Helpful | Level 5
    2 years ago
    They advertise that OCR is now included with the DB plus plan and no customer support has been able to troubleshoot the answer to the problem.

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