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Forum Discussion

AirSix's avatar
AirSix
Explorer | Level 3
2 years ago

Duplicate file structure/incomplete migration?

Folks,    Yes, I'm a newcomer here – because I've been using Dropbox for more than a decade and not had any problems. So that's good!  But now I'm here, because the recent "upgrade" seems to have...
desktop
Organize
restore
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey AirSix, can you clarify the app's syncing status for me, please? 

 

Just to get an idea if everything is up-to-date yet or not. If you have any screenshots too, feel free to send them over. 

AirSix's avatar
AirSix
Explorer | Level 3
2 years ago
I gladly will when I’m back at the computer. Thank you!
  • AirSix's avatar
    AirSix
    Explorer | Level 3
    2 years ago

    Megan,

     

    Syncing is working continuously, showing files added as recently as an hour ago.

     

    I've attached screenshots of the three directories at issue.  As you can see, they have different contents. The original Mac desktop directory, which is what shows as my computer desktop, has folders that are empty now that weren't before the "upgrade." Redactions are just to cover PII.

     

    So the goals are:

    1. To get the desktop that actually shows on the computer to sync with Dropbox;

    2. To restore the "deleted" files to pre-upgrade locations (they are in Dropbox in the computername/Desktop folder);

    3. To have one folder rather than three (or four, if one counts what's in the Dropbox cloud.)
    Mac default user directory (and the one that actually shows as desktop)CloudStorageCloudStorage/computername

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi AirSix, at this point, I'd recommend contacting the support team directly for them to assist you in relation to this matter, as they have more access to account-specific details.

      • AirSix's avatar
        AirSix
        Explorer | Level 3
        2 years ago

        Thanks kindly!

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