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Forum Discussion

wilcolley's avatar
wilcolley
Explorer | Level 4
3 years ago

Duplicated iOS camera uploads

Seriously DropBox can you please allocate some resources to solving this issue. Either give users the ability to merge duplicates photos or bulk delete them. You’re such a clever bunch put this on you...
Camera uploads
Delete
Mobile
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey wilcolley, sorry to jump in here, but if you check the size of both the original image and the duplicate, are they exactly the same?

wilcolley's avatar
wilcolley
Explorer | Level 4
3 years ago
Hi @hannah on looking one is 2.8mb and the other is 4.5mb.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for checking, wilcolley!

     

    The different file sizes mean that the original photo was modified by some kind of 3rd party app, most likely by adding metadata to your image. 

     

    This changed the size of the image causing the Dropbox app to detect this file as a new image and upload it.

     

    Unfortunately, we cannot retroactively remove these duplicate files.

     

    Your best bet now is to determine which app is modifying your files and stop this process from running to prevent duplicate uploads in the future.

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