Editing PDF'S on a Xiaomi tablet ? Works fine on Windows, Mac, iPad, but not on this Tablet.

Hi calvinbradshaw, amazing job on the screenshots there!

 Is there a chance that the .pdf is over 111 MB and or password protected? I doubt it, since it wouldn't open on a different device, but need to rule that one out too. 

No, its a tiny pdf for testing, no P/W.  Also, as you point out, all the other ones including to the test pdf open on other all devices than than the Xiaomi. I don't have another Android device to test it on to see if its a Xiaomi or Android issue. However if Android, i would be surprised if you had not seen this before? And my customer bought 20 of the Xiaomi's, and editing PDF is a critical part of the business workflow. 

Hey calvinbradshaw, sorry to jump in here, but I just wanted to mention that there's a new version of the mobile app. 

Could you update to the new version on your Android device and let us know if the issue persists? 

Hi Walter, don't be sorry... Thanks for replying.  I have heard nothing back from the support ticket that i have logged, as yet (other than a fix is coming).

Yes i  updated everything when i saw there were updates.

Our goal is for our 23 users to edit the pdf files on the Xiaomi tablets from within the dropbox website, like i can do seamlessly on an iPad.

I think it might be a Chromium or Xiaomi issue, because on the iPad i also can't see the edit button with Chrome, but it works fine in Safari (as in, there is the 'Edit PDF' button in Safari, not in Chrome). Note: I am using the same account, same small file for testing to rule out anything else.

Summary, if this helps;

1. When opening a PDF in Safari on an iPad, the menu (a the top of the PSF preview) is
"Page 1 of 1  |  Edit PDF  | Watermark | Self Sign | Send for signature"

2. When opening the same PDF in Chrome on the Xiaomi or the iPad, the menu is
"Page 1 of 1  | Watermark |  Add signatures".  (still no edit PDF) 

3. When opening the same PDF in Firefox on the Xiaomi, the menu is missing.  literally nothing above the preview, the " ... " menu on the right does give some optiond, but no editing.

Moving onto the Dropbox app, what version number should i be on please?  I am on version 342.2.4 (28 Aug)

1. On the Xiaomi, there is a weird bug where, on the Dropbox app Home page, the leftmost 1/3 of the screen is blank (not an issue on Dropbox iPad app), can send a screenshot if you want. the "+" that is normally in the middle of the page at the bottom is a line up, on the right. Its really unusable like this.

2. When i open a PDF, there is still no "Edit" option in the bottom left (like there is on the iPadOS version of the Dropbox App)

Sadly  we are looking at alternatives to Dropbox now. Its be fine for 10 years, 20+ users, and really the access via API is great (we use that via Make/Integromat now) , but we need to keep progressing as a company and this PDF thing is so annoying.

Hi calvinbradshaw,

In browser view, when you tap on the ellipsis (three dots) doesn't 'edit' bring up in the menu? 🧐

Yes, as mentioned, in Firefox on the Xiaomi tablet, clicking the ellipsis brings up the missing menu, but there is no Edit PDF Option.
In Google Chrome  on the Xiaomi tablet and the iPad, the menu is already there, there is no ellipsis, but there is no Edit PDF option
In Safari on the iPad, it looks the same, but there is an additional menu option, "Edit PDF".

Hm... 🤔 Selecting 'Edit' lets me edit pdf:

What happens when you tap on 'Edit' in your menu? 🧐

Its not there.

Can i ask what tablet and browser you are using please. I would like to try that browser.

It's latest version of Firefox on my Android 10 phone.

Add: One more clarification is that I always use desktop view. In regular view some things don't show well (not Dropbox menus only).

Yes, its on a tablet, and is desktop view.

I also have the latest Firefox (in case it was a Chromium issue), and there is no "Edit PDF" menu, consistent with what i see in Chrome and in the Dropbox app.

I know where 'Edit PDF' should be, everything works perfectly on my Mac and iPad, and Firefox windows.

I am starting to think its a Xiaomi issue. Could that be possible?

Would be strange to be a Xiaomi issue since Firefox is independent software and is supposed to be the same everywhere. On your screenshot, ellipsis appears on correct place; what menu comes up when you tap on there? Can you post screenshot showing this menu?

 
Interestingly though, that looks like the mobile menu, not the desktop menu. I am definitely using the desktop view (top right vertical ellipsis menu > "Desktop site" toggled on.

I need to test this some more. Please hold.

😁 Yes, but here the PDF is still not open. Try the same view like in your previous screenshot you posted (the one I talked about). 😉

Thanks Здравко  I am not sure what you mean.

Like I said in previous post, it's working now. Restarting Firefox/restaring tablet (not sure what one, but suspect former) now causes Desktop Site mode to toggle, and I get the Edit PDF option. Opening a PDF shows edit menu.