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SimonThursday's avatar
SimonThursday
Explorer | Level 3
3 years ago

Empty Folders Keep being deleted

A week ago loads of empty folders I have on Dropbox were deleted. Initially I spent loads of time looking at them and restoring them, Dropbox then deleted the ones I had restored. Now I waste no time...
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SimonThursday's avatar
SimonThursday
Explorer | Level 3
3 years ago

If there is a file in the folder the folder does not get deleted. Once when I restored one folder I also restored spreadsheets I had previously deleted. The next time  empty folders were deleted that folder wasn't deleted but after I deleted the spreadsheets the following time the folders were deleted that Folder was also removed.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey SimonThursday! 

 

Once you’ve restored one of your empty folders again, can you immediately follow these steps to see details on their version history? 

 

Besides that, you can also try checking your Events page.

 

Let me know if you find something more.

  • SimonThursday's avatar
    SimonThursday
    Explorer | Level 3
    3 years ago

    There is nothing in the activity section and the events section says I deleted all the files - and I didn't

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi SimonThursday, just to be clear: do you still have issues restoring your content? 

       

      Have you tried signing out of the desktop app, just so that we can exclude that as a possibility of the device -specifically a program there- erasing your content? 

      • SimonThursday's avatar
        SimonThursday
        Explorer | Level 3
        3 years ago

        Hi Megan, I do not have any trouble restoring the deleted folders.

         

        The problem is that folders that are empty keep being deleted.

         

        On 20 September 2023 about 1,855 empty folders were deleted. I realised on 22 September and manually restored a lot. Then on 24 September about 376 folders were deleted - probably all the ones I'd restored. On 25 September I then clicked on restore those 376 and afterwards I restored the 1,855 folders. On 26 September 1,866 folders were deleted, I probably restored them on 27 September and on 28 Septyember 1,866 folders were deleted, I restored them and then on 29 September 1,870 folders were deleted. I have restored them and since then (today is 3 October 2023) it has not happened again.

         

        If there is a file in a folder it is not deleted, if it is empty it will be.

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